Q: As
a DBGeneral customer, what incentive do I have to continue
paying for product support/maintenance?
A: Bradmark
has a long proud history of providing excellent customer service
and can cite many examples of being there when our customers
have needed us most. We will continue to support future HP
hardware and OS upgrades for the 3000. For those customers
under current software maintenance planning to migrate to UNIX
or WIN32 platforms, we will exchange your DBGeneral license
for a comparable product from our NORAD Suite.
Q: My
company recently purchased a new A-class system (upgraded
DBGeneral), what will happen when we convert to UNIX?
A: Bradmark
is offering to exchange a DBGeneral license for a comparable
product from our NORAD Suite to our customers who have purchased
a new A or N class server and who are currently under and continue
to pay software maintenance.
Q: We're
currently on maintenance on an older system, what will happen
to my investment in DBGeneral when we change platforms?
A: Bradmark
recognizes that customers will continue to utilize the older
model HP3000 without upgrading to the newer A/N-class systems
to meet their business needs prior to migrating to other
platforms. As such, we will extend the same migration offer
to these customers, allowing them to exchange their DBGeneral
license for a comparable product from our NORAD Suite.
Q: What
platforms will you provide trade-in credit for?
A: All
HP3000s under current DBGeneral maintenance will be able to
take advantage of Bradmark's Rebate
Rewards Program.
Q: We
dropped support for DBGeneral earlier this year, can I take
advantage of your program?
A: Yes.
Simply contact your Bradmark representative and bring your
maintenance up to date and youll be eligible to participate
in the program.
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Q: What
comparable products do you offer on other platforms?
A: NORAD
is an integrated suite of monitoring
and management tools used by DBAs to achieve the high availability,
reliability and performance requirements of critical enterprise
databases.
Q: We
currently use another database tool, will you offer any special
programs for us?
A: You
bet! Contact your Bradmark
representative for more information.
Q: When
will the trade-in program for DBGeneral end?
A: This
program to protect our customers investment in Bradmarks
database utility technology will be in place as long as necessary
to support DBGeneral customers migration to other platforms/technologies.
Q: We
have invested in the full suite of Bradmark products on the
HP3000; including SUPERDEX, Disk Space Manager and DBAudit,
what are Bradmarks plans for these products?
A: We
will continue to support and enhance these products for as
long as our customers need them to meet their business needs.
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