What is the business value of Bradmark Professional Services?

This Professional Services engagement will provide a set of actionable recommendations in the form of a report. Since this is a very short and concise engagement, the customer only has to pay a small fee for a short-term delivery to immediately realize benefits and potentially attain long-term advantage as recommendations may lead to better utilization of the existing infrastructure or extend the life of the existing infrastructure.

Why are Companies Considering this Service Package Now?

Many customers request that one of our product experts come in and ensure that they have implemented the products in the best possible way for their needs.

Bradmark has implemented many features for which an assessment by a product expert is necessary as not all customer DBAs have the latest training and may not recognize areas to which the new features are best suited.

Data repository usage has expanded past the reporting server days and some of the more complex routing mechanisms require some expertise to achieve expected performance.

Monitor and maintain your key infrastructure systems to maximize uptime and availability

Bradmark Professional Services is designed to assess the architecture, configurationand operating environment of the customer's Surveillance deployment in order to ensure a high performing implementation based on best practices. The consultant will document findings and recommendations based on the analysis performed for the client and provide a roadmap for implementing the recommendations. The consultant also provides informal mentoring to the DBA staff in the areas of performance tuning and best practices.

Service Package Value Proposition
Service Packages are designed to help customers realize the long-term benefits associated with performing proactive resource utilization assessments customized for their environment.

Professional Service Offerings for Surveillance

Cost-cutting measures have created extremely lean IT staff performing expanded duties with high service level expectations. As a result, IT departments now have fewer well-trained DBAs, making the tasks of the DBA an around-the-clock challenge. The good news is Sybase and Bradmark can help you maintain order within your IT environments through the use of Bradmark Surveillance, as well as support your deployment with Sybase Professional Services – whether you are new to Surveillance, or have an established implementation.

Bradmark’s database management solution is the only cross-platform set of monitoring tools to satisfy all reactive and proactive infrastructure system management needs, allowing you to maximize your database and total system availability - across your entire database installation and beyond.

Once you’ve made the decision to invest in Bradmark Surveillance technology, Professional Services offers a series of customizable consulting services, allowing you to choose from those that best meet your needs - ranging from validation, migration, implementation, and knowledge transfer; to project planning and training.

Primary Objectives

• Improve the efficiency and effectiveness of database tools through implementation of best practices

• Ensure the client’s ability to use the features available in the latest releases of Surveillance

• Validate the stability of the database environment in which Surveillance has been deployed

• Align Surveillance with the current operating environment

Surveillance QuickStart
An interactive engagement with a Surveillance expert, QuickStart for Surveillance is product-related consulting for new customers to guide you through the installation and configuration of the Surveillance products in your environment. Typically three days long, this cost-effective program will mitigate common risks encountered during deployment, getting you started immediately and up to speed quickly.

Surveillance HealthCheck
Designed for existing customers, our HealthCheck enagement for Surveillance will explore production systems to determine if the installed products are leveraged for their best use. Working closely with your staff, this five-day engagement is designed to help customers realize the long-term benefits associated with performing proactive resource utilization assessments customized for your Surveillance environment.

Depending on customer level of expertise and availability of staff to implement recommendations derived from the delivery of this package, Sybase is available to assist with the implementation of either a subset or the full series of recommendations.